Stormlight has an F rating because they didn't log into the BBB website and respond to the 3 complaints they received in 3 years.
If you actually log in and respond to them, you'll keep your A.
If you don't use BBB, people can just trash your brand. It doesn't mean anything. If you saw 200 complaints that were all responded to, it would be more concerning, even if the businesses ranking was A-
3 complaints in 3 years = F (if you don't respond to BBB)
If you actually log in and respond to them, you'll keep your A.
If you don't use BBB, people can just trash your brand. It doesn't mean anything. If you saw 200 complaints that were all responded to, it would be more concerning, even if the businesses ranking was A-